At Route To Market, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return guidelines.
Return Eligibility
Items may be returned within 30 days of delivery, provided that:
- The item is unused and in its original condition.
- The item is returned in its original packaging.
- Proof of purchase is provided.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products.
- Products damaged due to misuse or improper handling.
- Clearance, final sale, or specially ordered items (where applicable).
Return Process
To initiate a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Return instructions will be provided after your request has been reviewed.
Refunds
Once the returned item has been received and inspected, eligible refunds will be processed to the original payment method.
Please allow several business days for the refund to appear on your account, depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly so that we can assist in resolving the issue.
Contact Us
For return-related questions, please contact: